Privacy policy

PRIVACY POLICY

This policy explains what information TrioRain collects when you use triorain.com and how we use it.

What we collect. When you place an order we collect your name, shipping address, email address, phone number (if provided), and order details. Payment is processed by PayPal; we never see or store your card number or PayPal login. When you browse the site we automatically collect standard technical data such as IP address, browser type, device type, pages viewed, and referring site, using cookies and similar technologies.

How we use it. To process and deliver your order, send order and shipping confirmations, answer your support requests, prevent fraud, and improve the store. If you sign up for our emails, we use your email address to send updates and offers; you can unsubscribe at any time using the link in any email.

Who we share it with. Service providers that help us run the store: Shopify (store platform and hosting), PayPal (payments), our fulfilment partner and shipping carriers (to deliver your order), and email tools (to send order emails). We also use Meta (Facebook and Instagram) advertising tools, which place cookies to measure the performance of our ads and show relevant ads; you can control this through your Meta ad settings and browser cookie settings. We do not sell your personal information.

Your rights. You may request a copy of the personal data we hold about you, ask us to correct or delete it, or opt out of marketing at any time by emailing triorainsupport@gmail.com. California residents may exercise their rights under the CCPA through the same address. We will respond within 30 days.

Retention and security. We keep order records for as long as needed for tax, accounting, and legal purposes, then delete them. We use industry-standard safeguards, including SSL encryption, to protect your information.

Children. This site is not intended for anyone under 16 and we do not knowingly collect their information.

Changes. We may update this policy from time to time; the latest version is always posted here with its effective date.

Contact: triorainsupport@gmail.com.