Refund policy

TrioRain Refund Policy

Last updated: September 1, 2026

The short version
If you are not happy with your order for any reason, email us within 30 days of delivery and we will refund you in full. No questions, no return shipping, no forms.

30-day refund, no return required
You have 30 days from the day your order is delivered to request a refund. You do not need to give a reason, and you do not need to send the product back. Keep it, pass it on, or recycle it.

How to request a refund
Email triorainsupport@gmail.com with your order number and the word "refund". That is all we need. We aim to reply within 1 business day (Sunday to Thursday).

How refunds are paid
Refunds go to your original payment method. Once we confirm the refund by email, allow 5-10 business days for it to appear on your statement. The timing depends on your bank or card issuer, not on us.

Damaged or faulty items
If your shower head arrives damaged, or develops a fault, email us a photo of the problem along with your order number. Inside 30 days this is covered by the standard refund above. Beyond 30 days, send the photo anyway — we will look at it and make it right where the fault is ours.

Cancelling an order
If your order has not yet been dispatched, we can cancel it and refund you in full. Email us as soon as possible with your order number. Once an order has shipped it cannot be cancelled, but the 30-day refund still applies after delivery.

If your order never arrives
If your order does not arrive, you get a full refund. See our Shipping Policy for the timelines.

Your legal rights
Nothing in this policy limits any rights you have under the consumer protection laws of your state. This policy adds to those rights; it does not replace them.

Questions
Email triorainsupport@gmail.com. Include your order number if you have one.