Shipping policy

SHIPPING POLICY

Where we ship

We currently ship within the United States only. If you are outside our delivery area, the store will show items as unavailable at checkout.

Cost

Shipping is free on every order. There are no handling fees, and no minimum order value.

Processing time

Orders are prepared and dispatched from a US warehouse within 1–2 business days of being placed. Business days are Monday to Friday, excluding public holidays.

Delivery time

Once dispatched, orders typically arrive within 3–7 business days. Total time from order to doorstep is usually 4–9 business days.

Delivery estimates are estimates, not guarantees. Carrier backlogs and peak periods can add time.

Tracking

You will receive a confirmation email when your order is placed, and tracking details by email once your order is dispatched. If you have not received tracking within 3 business days of ordering, email us at cloudbandsupport@gmail.com and we will look into it.

Incorrect addresses

Please check your delivery address before completing your order. We cannot redirect a parcel once it has been dispatched. If an order is returned to us as undeliverable because of an incorrect address, we will refund you in full, but we cannot reship.

If your order does not arrive

If your order has not arrived within 15 business days of dispatch, contact us at cloudbandsupport@gmail.com and we will refund you in full. You do not need to chase the carrier yourself.

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